Return & Exchange Policy

At Liborian, customer satisfaction is our priority. If you are not completely satisfied with your purchase, eligible items may be returned or exchanged within 30 days from the date of delivery.

Eligibility for Returns

To qualify for a return or exchange:

- Items must be unused, unwashed, and in their original condition.

- Products should be returned with all original packaging and included components.

- Proof of purchase is required for all return requests.

Items showing signs of use, damage, alteration, or misuse may not qualify for a refund or exchange.

Return Process

All return requests must be submitted through our customer support team before shipping any item back.

Returns sent without prior authorization may experience delays or may not be eligible for processing.

Once your request is approved, instructions for completing the return will be provided.

Refund Options

Original Payment Method

Approved refunds will be issued to the original payment method used during checkout.

After the returned item has been received and inspected, refunds are typically processed within 3–5 business days. Depending on your financial institution, additional processing time may apply.

Product Exchange

Customers may exchange eligible items for another size, color, or product.

- If the replacement item has a higher value, the price difference must be paid before shipment.

- If the replacement item has a lower value, the remaining balance will be refunded.

Replacement orders will be shipped after the returned item has been received and approved.

Store Credit

Customers may choose store credit instead of a refund.

Store credit is issued electronically and can be applied toward any future purchase. Store credit does not expire and may be used at checkout like a gift card.

Shipping & Processing Fees

- Original shipping charges are non-refundable.

- Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part or a verified product defect.

- A reasonable processing or restocking fee may apply in certain situations and will be communicated before the return is finalized.

Frequently Asked Questions

How do I start a return?

Please contact our support team with your order number and the email address used for the purchase. We will guide you through the return process.

When will I receive my refund?

Once your return has been inspected and approved, your refund will be processed. Most refunds appear within several business days, depending on your payment provider.

What if I have already used the product?

If your item has been used but you are experiencing a problem, please reach out to our customer service team. We will review each situation individually and work toward a fair solution.

Can I return multiple items?

Yes. If returning multiple products, separate packaging and return labels may be required depending on the items being returned.

What if my item arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include photos of the issue so our team can arrange a replacement, refund, or appropriate resolution.

Extended Holiday Returns

Orders placed during the holiday shopping season may qualify for an extended return window. Additional details will be announced during applicable promotional periods.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are committed to providing a smooth and hassle-free experience.

Email: admin@liborian.com

Business Address: 1910 Thomes Ave, Cheyenne, WY 82001-3527

Phone: +1(252) 220-2415